Dynamics Solutions, Tools & Clients

The TrueTandem Dynamics Solutions practice delivers a broad range of MS Dynamics solutions to commercial, federal and nonprofit sector customers. The Dynamics Solutions team focuses on helping customers maximize their investments in Microsoft Dynamics CRM and Dynamics ERP products.

We can help you get the maximum business value out of your Microsoft Dynamics investments.

Dynamics Experience

TrueTandem consultants have, on average, more than 12 years of technical, engineering and/or professional management expertise. Together, we have over 100 combined years of experience in our former Microsoft employees including the two key members of the CRM team. Our team has tenured institutional expertise of key systems in a diverse set of industries and has effectively delivered business results focused on technology solutions.

Learn more about our Dynamics CRM solutions

Dynamics Process

TrueTandem’s “Make It Real” process, based on Microsoft’s Sure Step Agile methodology, provides unique processes that drive very high levels of client satisfaction. We employ a very iterative methodology in delivering solutions to provide the most flexibility to our customers while rapidly driving value to their business. Our process reduces the time that users have work interruption and rapidly speeds up (and reduces the cost of) the training element of an engagement. By releasing small components of the whole solution, users are able to adjust rapidly.

• Deployments with a minimum of disruption of normal business activities
• Unique insight on what clients want from their technology investments
• Equally comfortable with large or smaller clients, Federal or Commercial
• Dedicated to helping clients become technologically self-supporting quickly

Dynamics Clients

TrueTandem has been able to deliver outstanding results to a large number of clients across a breadth of industries. This broad experience is valuable to all of our clients as we bring practical experience to our engagements. Our partial client list includes:

• Annie E. Casey Foundation (AECF)
• PACT
• ACDI/VOCA
• CNFA
• Lockheed Martin
• Glacial Energy
• Department of Climate Control and Energy Efficiency (Australia)
• Maritime Institute of Technology and Graduate Studies (MITAGS)
• Graduate Management Admission Council (GMAC)
• US Inspect
• American Red Cross
• Billy Casper Golf
• Management Concepts
• AEGIS US
• Washington Nationals
• Microsoft

Dynamics Partners

TrueTandem teams with a small handful of Dynamics CRM third-party products to help deliver complete robust solutions for our customers. These partners include:

• ADXStudio—Providing customer, partner and membership portals with seamlessly integrated content management all from within Dynamics CRM.
• CWR Mobility—Mobile device support.
• ZAP Technologies—Business analytics, dashboards and extensible reporting that natively understands the Microsoft Dynamics data structures, reducing the time to productive reporting/knowledge.
• Salsa Labs—Online fundraising and supporter management for nonprofits.
• CoreMotives—Email marketing, lead scoring, web visitor tracking, nurture marketing, web forms, surveys and alert notifications embedded within Dynamics CRM.

Our Proprietary Dynamics Tools

TrueTandem Dynamics Solutions brings an arsenal of tools to every client engagement that allows us to deliver results faster, which lowers your costs. These proprietary tools have been developed over a number of years and are the result of our working with clients who articulated challenges that, in many cases, we can apply to multiple industries. We built these tools to shorten development timeframes, and they get our clients results...quickly and efficiently.

• Active Directory User Management—Proactively enables and disables CRM users based on their AD status.
• Business Process Framework—Experience a flexible, user-driven workflow that goes well beyond CRM's native workflow/processes capabilities. This tool supports serial and parallel paths, electronic approvals and process tracking. Participants can move a given request forward in the process or return it to any step in the process for corrections/clarifications. The framework automatically tracks all business process updates and can provide detailed process reporting.
• Client-side Document Generation—Simplify the process of creating documents (such as sales quotes) from CRM data. Unlike a traditional mail merge, the solution allows end users to edit the resulting document before directly saving it to CRM and emailing to the client (if desired).
• CRM SDK Abstraction Library—Abstracts SDK calls making developers more productive by leveraging abstracted calls to access common functions.
• Dynamic Columns—Allows CRM views to contain dynamically calculated values or values from an external system.
• Dialog System—Provides a re-usable framework for building user oriented dialogs triggered by CRM actions; similar to the dialogs capability provided in CRM 2011.
• Inbound Email Processor—Processes inbound email to designated mailboxes and creates appropriate CRM records and/or service requests creating an automated way to track inbound requests.
• N:NUI—Provides an easy way for users to manage n:n relationships in CRM with a grid of checkboxes that allows the user to check off the attributes that apply. Behind the scenes the component associates or disassociates the records as needed.
• Server-side Document Creation—Executes on the server side to provide for document creation triggered by a workflow or business process step.
• System Initiated Data Importer—Supports importing data from ODBC connections, .csv flat files or any web service/custom system by taking a configuration file that maps the originating system to corresponding CRM entities. This tool can be used on a regular basis to keep systems in sync or one time to migrate data from legacy systems.
• Workflow Activity Library—Provides a number of utility functions enabling more extensive workflows than provided out-of-the-box.

TrueTandem’s Career Opportunities in Dynamics

The Dynamics Solutions team is looking for business-oriented professionals that thrive on delivering high-quality solutions that customers rave about. If you have experience working with development technologies like Javascript, .NET and Silverlight, as well as hands-on experience in the world of databases, we would like to talk to you about joining our team.

Please send your resume to sales@truetandem.com for consideration.

Visit TrueTandem’s Careers page